Large Shipments: Because Aqua-Cycles® take up an enormous amount of room in a truck trailer (they are shipped unassembled and still take up lots of room) we prefer to break large shipments into smaller groups of no more than 3 per shipment and send each smaller shipment two or three days apart. We will be in touch with you if your order should be divided into more than one shipment.

Inspection: You are responsible to properly receive your freight shipment. You need to inspect each item upon delivery for missing pieces or damage, then note it on the freight bill before signing for your delivery.  If you sign for 6 pieces and only receive 5, the truck line is under no obligation to find or reimburse you for the missing piece.

Damaged Freight: In the very rare instance of freight damage or missing pieces, the freight company must process your claim. They will pay for replacement of the missing pieces and repair or replacement of damaged pieces. YOU must file the claim with the truck line before the truck line will do anything - we cannot file claims from here.  You are the one receiving the shipment.  

Ownership: Based upon Federal regulations concerning freight shipments, you legally take ownership and possession of your order at the time the truck line takes possession from us. We have delivered the shipment to them in good working order, they have signed for it and they are responsible to you for the proper care and handling of your order.

Help: The above is not to releave ourselves from helping if there is a problem with the freight process. We are available to assist with a problem, but we can only assist you. Please call us immediately (right after the truck line is notified) if there is damage or ieces missing. We will work with you in getting the problem resolved quickly.

Questions: Call us with any questions about shipping and freight lines.